San Francisco Chronicle Reviews
San Francisco Chronicle Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
San Francisco Chronicle has 2.8 star rating based on 12 customer reviews; consumers are mostly neutral and 17% would likely recommend.
Key Takeaways for Future Customers
- San Francisco Chronicle reviews frequently note delivery problems and requests for re-delivery.
- Expect difficulty reaching live customer service; many use automated systems.
- The sports section and print quality are praised by readers.
Negative Feedback / Risk Areas
- Repeated nondelivery and wrong paper deliveries.
- Billing and subscription charge disputes and refund delays.
- Customer complaints about unreachable support and high price level.
Positive Feedback
Readers value the excellent sports section, local news coverage, and occasional helpful representatives who resolve subscription issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
San Francisco Chronicle has 2.8 star rating based on 12 customer reviews; consumers are mostly neutral and 17% would likely recommend.
Key Takeaways for Future Customers
- San Francisco Chronicle reviews frequently note delivery problems and requests for re-delivery.
- Expect difficulty reaching live customer service; many use automated systems.
- The sports section and print quality are praised by readers.
Negative Feedback / Risk Areas
- Repeated nondelivery and wrong paper deliveries.
- Billing and subscription charge disputes and refund delays.
- Customer complaints about unreachable support and high price level.
Positive Feedback
Readers value the excellent sports section, local news coverage, and occasional helpful representatives who resolve subscription issues.
Media from reviews
Hayward, California
No newspaper
My newspaper wasn't delivered today and, unfortunately, I wasn't able to get another one delivered because it was too late. Hope tomorrow's paper is delivered!
User's recommendation: Call earlier!
Berkeley, California
No paper delivered again
Actually for the first time my paper was delivered through the mail slot in my garage door. So it was delivered, but in a new way. More secure I guess.
User's recommendation: A quality newspaper.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No paper
I would have been very happy if I had not used Pissed Consumer.com as this is why I had the problem
Company fixed the issue and I have been provided with full refund.
I was not given an opportunity to speak to a live person. The bot only told me that my missing paper had been reported and did not offer a refund or a re-delivery. I was unable to make a direct phone call.
Not a happy camper!
- Service
User's recommendation: Meditate before calling.
San Rafael, California
Resolved: No delivery of paper on Monday 7/27/2026
I did not receive a Chronicle on Monday 7/27. When I called the person couldn't hear me and asked me to call later. I did however receive a Chronicle on Tuesday and today.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel paper I’m moving
I'm moving. I want the paper canceled.
I'm moving out of this area.
I am going to get a local paper where I move to. Cancel the paper.
User's recommendation: None
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Great newspaper
At first it was difficult to speak with a human at SF Chronicle. But finally, they were able to help us solve a billing issue. They recognized that we were long time readers of their paper.
Novato, California
Missed paper today
No paper delivered today. Please bring a replacement paper to 366 Mountain Ave., Sonoma, CA 95475. Thank you.
Preferred solution: Deliver product or service ordered
Danville, California
No paper this morning
No chronicle this morning - usually on the driveway with the Times. I would like the paper delivered, please.
- Good paper
- Sometimes no delivery but rare v
Preferred solution: Deliver product or service ordered
Sunnyvale, California
Cancellation of subscription
- - $19.96 monthly charges for a phantom subscription.
- - Multiple contact attempts via calls and emails, plus an office visit, with BBB complaints noted.
The Chronicle cant find my so called phantom subscription, yet they continue to charge me $19.96 per month. From doing online research, it is clear to say that other people are caught up in this Chronicle Web this is not a good look for the San Francisco, Chronicle while they are not member of the Better Business Bureau, they have 70 complaints against them if I do not get this resolved, there will be one more complaint.
Even 7 on your side got involved with someones complaint about getting a refund.
If youd like to do your own research, you can even search for San Francisco, Chronicle scam, and youll see what Im talking about.
I will continue to try and get my money back. I have called the Chronicle four times, emailed the digital subscription, emailed the pissed off consumer, and this may warrant me going to their office at 450 Sansome Street, which I have no problem doing.
User's recommendation: Think twice about getting a Chronicle subscription
Berkeley, California
No paper delivered today
It turned out that there was a general problem; no one got a paper that day. Two days later I got two papers that days and Mondays
User's recommendation: None
San Francisco, California
Nondelivery
s is the second or third time WRONG paper delivered instead of Chronicle
Has happened many times!!
Pls get back to me.
925 683 ****
San Francisco, California
Interminable wait
Never got through to pge
Why the he'll do I have to write 100 characters. You people are not only useless but annoying!!!
User's recommendation: Call pge directly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPut a hold on our paper
I spoke with a fine gentleman who politely took care of me when putting a hold on our paper. I would recommend the SF Chrnocle to anyone who asked.
User's recommendation: Excellent
Golden, Colorado
Paper beIng delivered despite vacation hold
I hope it is resolved. Was quick and easy. Thanks for not having to wait but why do I have to write more?
San Francisco, California
Helpful Pissed.
In the print edition which we get, there are SO MANY typos and left-out words and repeated words, even in captions and headlines! It drives me crazy. Don't they have copy editors??
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't reach anyone!!
- - None of their listed phone numbers work; most are disconnected or wrong.
- - Emails to reporter Aldo Toledo have gone unanswered.
- - Calls may be monitored.
None of their phone numbers listed online work. Most are disconnected or wrong (one now goes to a government agency), and the couple where I could connect, voicemail full, doesn't go to any specific person, and they say they may monitor and make a recording of your call (without your consent).
This includes a number specifically for their own subscribers. Multiple emails sent over several weeks to the reporter I was trying to reach (Aldo Toledo), via the email address listed for him on his story, have gone unanswered. Media companies that are non-communicative, non-transparent, and not respectful of the privacy or time of members of the public are failing at their basic mission. How can they have any moral credibility to hold government and other institutions and people with power accountable when they do such a poor job being transparent, accountable, and responsive themselves?
I know times have been tough for media outlets, but that doesn't excuse most of this. Recording calls costs them money.
How hard is it to update the phone numbers listed for them? Maybe the San Francisco Chronicle's time has passed, and they just deserve to go out of business and be replaced by more caring, responsive media outlets that have more respect for the public and present as part of the solution, not part of the problem.
Preferred solution: Fix their broken communications!
User's recommendation: Think twice before subscribing, because if you have any issues, you probably won't be able to reach anyone at the paper.
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That reporter is under no obligation to respond to your emails.
No, he isn't *obligated* to respond. It's also *possible* (though unlikely, since I used a current address and got no bounce notices) that neither he nor anyone else at the Chronicle received any of my emails.
But in the context of the paper's apparent general disdain for communications from the public, I suspect he just didn't want to.
Which is particularly ironic coming from people whose entire profession is built on sources being willing to return their calls, emails, and messages. It's not the kind of thing to engender public trust in the media, which is near or at an all-time low.
Sounds like the pattern of a failing business.